This is a legally binding contract. By placing a
reservation, you acknowledge that you have read,
understand, accepted and agreed to be bound by
all of these Terms and Conditions of Travel.
These Terms and Conditions are subject to change
without written notice at any time in our sole
discretion.
1. Ambiance Transportation
is a Transportation Broker Agent only, providing
this transaction on behalf of the Participating
transportation companies we are affiliated with.
Ambiance Transportation acts only as an Online
Sales Agent; and, does not assume responsibility
for transportation for its affiliated companies.
2. Payment is due when the reservation is
made. We gladly accept Visa, MasterCard and
Discover. We accept Credit Cards and Check Debit
Cards with the Visa or MasterCard Logo from any
bank worldwide. We do not accept Cash or
American Express. Advance prepaid reservations
are required.
3. Customers whom purchase
transportation through Ambiance Transportation
is paying for a reservation service. That is the
service that Ambiance Transportation provides.
Any discrepancy with travel must be addressed
with the individual operator and not Ambiance
Transportation. Ambiance Transportation solely
offers its service as a ticketing agency.
4. All
fares on our website are based on a 14 day
advance purchase. Reservations
made are date and time stamped. Reservations
received for travel within 14 days but more than
7 days are subject to a 10% Additional overall
fee. Reservations for travel within 7 days but
more than 24 hours are subject to a 15%
Additional overall fee. Reservations for travel
within 24 hours are subject to a 20% additional
overall fee.
5. Storm Policy: In the
event that the National Weather Service issues a
Tropical Storm Warning / Watch or a Hurricane
Warning / Watch, customers with a confirmed
reservation may make a one-time change to
another date without penalty or charge. In order
to make a change, an use the “Contact Us” form
on our website and supply us with your
confirmation number and the date you are
requesting to change to. This policy will ONLY
be in affect when a Red Banner appears at the
top of every page stating "WEATHER ALERT".
6. Customers who cancel a reservation made
through our web site or by telephone may be
entitled to a refund minus a $10.00 each way
processing fee. In order to receive a refund,
you must e-mail the Group Sales Desk through our
website and travel cannot be within the next 48
hours. Cancellation of travel within 48 hours of
travel under any circumstance is 100%
Non-Refundable. Travel purchased using a
promotion code is 100% Non-Cancellable,
Non-Changeable & Non-Refundable. This includes
our “Last Minute Specials” or any type of
discounted fare using a Promo Code as well.
7. It is the customer’s responsibility to
read the Terms and Conditions BEFORE placing a
reservation. All information entered into the
reservation form is the customer's
responsibility to be accurate. Refunds will not
be issued for unused travel under any
circumstances. Refunds for duplicate
reservations or customer entry errors will be
charged a $10.00 per person processing fee. Once
the Submit Button is clicked, all sales are
final.
8.
It is the customer’s responsibility to
locate the shuttle and driver.
The telephone number for each trip operator is
located on the e-mailed confirmation which is
automated at the time of booking. If the
customer is not at the pick up location 20
minutes prior to departure, you will be
considered a No-Show and you will not be
eligible for a refund or a rebooking. You must
rebook and repay for another reservation.
9. It is the Customer’s Responsibility to
contact the Shuttle Operator if they are unable
to locate the Shuttle & Driver, the Driver is
running late, or if there are questions
regarding their confirmed trip. Ambiance
Transportation assumes no responsibility for the
Operators schedule integrity.
10. We are
pleased to offer promotion codes. All promo
codes must be entered correctly as indicated on
the Fare Specials page of our website. No Promo
Codes are accepted for telephone reservations.
Incorrectly entered promo codes that do not
automatically calculate the discounted fare will
not be eligible for refunds after the
reservation has been submitted. Please read the
instructions carefully!
11. All times
posted in your reservation are "scheduled",
however, due to traffic, weather conditions,
mechanical problems and other circumstances that
are beyond our control, we cannot be held
responsible for late departures and/or arrivals.
Just like in air travel, there are no refunds or
partial refunds for delays.
12.
Occasionally, it may become necessary to change
departure times or reroute a trip in
anticipation of travel conditions, road closures
or weather conditions. Schedule changes occur to
prevent lengthy delays. A schedule change is not
a trip cancellation or delay; however, the
schedule change can be up to 4 hours prior or 4
hours later than originally published. Full or
Partial refunds are not available for schedule
changes or reroutes and we apologize in advance
for any inconvenience it may cause.
13.
Customers will be responsible for any damage
caused by their negligence.
14. We
reserve the right to change prices with no
notice. Once booked, you are guaranteed your
fare will not increase. Once you book your
ticket, you are locked into that fare.
15. We reserve the right to refuse
transportation or services to anyone deemed
unsafe or unsuitable for travel. Passengers whom
are denied boarding will not receive any type of
refund or compensation. Passengers who
intimidate, threaten or interfere with any
employee or fellow passenger will be denied
boarding. Raised vocal tones are deemed
intolerant and will be dealt with accordingly.
Please be considerate of fellow passengers.
Customers whom are denied boarding will no
longer be able to travel with us for future
trips.
16. We reserve the right to
substitute equipment based on operational need.
We never guarantee a certain equipment type
(i.e. Motorcoach, Mini-bus, or a Van)
17. Neither the company, nor the service
provider, shall be liable in any event or for
any reason, including breach of this agreement,
either directly or indirectly, to the other
party or any third party for any special,
indirect, incidental, punitive, exemplary, or
consequential damages or loss of profits arising
out of this agreement, even if such damages. It
is expressly agreed that neither the company nor
the service provider shall under any
circumstances be liable to any party for an
amount greater than the fee paid to us. We do
not compensate additional for inconvenience.
18. The Company, its employees,
shareholders, subsidiaries, affiliates,
officers, directors, successors, agents and
assigns do not own or operate any equipment or
Service Provider which provides, or is to
provide, goods services for your trip,
including, transportation companies. The
Chartering Party (for itself and on behalf of
the Passengers) hereby expressly agrees that The
Company shall not be responsible in any manner
for the acts or failures to act, negligently,
willfully or otherwise, of the Service Provider
or its employees, agents or representatives. The
Chartering Party (for itself and on behalf of
the Passengers) also expressly agrees that The
Company shall not be liable for any bodily
injury or harm, accidents, property damage or
personal loss as a result of the Transportation
Services provided under the Service Contract. To
the fullest extent permitted by law, and
notwithstanding any other provision of this
Agreement, the Chartering Party and its
passengers agree, in consideration for the
services provided by The Company, to indemnify
and hold The Company harmless from any and all
damages, injuries, claims and causes of action,
of any type or kind, whether or not caused in
whole or in part by the negligence of The
Company, its employees, agents or
representatives or the Service Provider or its
employees, agents or representatives. The
Chartering Party (for itself and on behalf of
the Passengers) hereby expressly agrees that if
any portion of the Service Contract, including
the terms of the Limitation of Liability
paragraph or this paragraph, is found to be void
or unenforceable, the remaining portions of this
Service Contract shall remain in full force and
effect.
19. The Company and the Service
Provider shall not be liable for any failure or
delay in performing their obligations under the
Service Contract, and neither party shall be
deemed in breach of its obligations thereunder,
if such failure or delay is due to Acts of God,
natural disasters, national, state or local
states of emergency, acts of war or terrorism,
labor strike or lock-out, or other industrial or
transportation accident caused by any third
party, any violation of law, regulation or
ordinance by any third party or any other cause
not within the control of The Company or the
Service Provider, respectively.
20. The
following items and activities are prohibited
without the written consent of The Company: (i.)
Decorations; (ii.) Alcoholic Beverages (a fee,
per bus, may be required if alcoholic beverages
are allowed by The Company and the Service
Provider); (iii.) Smoking; (iv.) Glass
containers; (v.) Golf shoes or other shoes with
spikes; (vi.) Generators or non medical oxygen
containers. Tap beer is not allowed on any
shuttle.
21. Demand for refund or credit
card disputes after services have been rendered
is considered Theft of Services in the State of
Florida. In the event a customer initiates a
chargeback, we will invoke our right under
Florida Statue 772.11 by pressing charges
against the individual(s) and filing civil suit
against the cardholder to the fullest extent of
the law which is “threefold the actual damages”
which include the cost of the actual chargeback,
fees, Attorney Fees and Court Filing Fees.
22. 772.11 CIVIL REMEDY FOR THEFT OR
EXPLOITATION: (1) Any person who proves by clear
and convincing evidence that he or she has been
injured in any fashion by reason of any
violation of ss. 812.012-812.037 or s.
825.103(1) has a cause of action for threefold
the actual damages sustained and, in any such
action, is entitled to minimum damages in the
amount of $200, and reasonable attorney's fees
and court costs in the trial and appellate
courts. Before filing an action for damages
under this section, the person claiming injury
must make a written demand for $200 or the
treble damage amount of the person liable for
damages under this section. If the person to
whom a written demand is made complies with such
demand within 30 days after receipt of the
demand, that person shall be given a written
release from further civil liability for the
specific act of theft or exploitation by the
person making the written demand. Any person who
has a cause of action under this section may
recover the damages allowed under this section
from the parents or legal guardian of any
unemancipated minor who lives with his or her
parents or legal guardian and who is liable for
damages under this section. Punitive damages may
not be awarded under this section. The defendant
is entitled to recover reasonable attorney's
fees and court costs in the trial and appellate
courts upon a finding that the claimant raised a
claim that was without substantial fact or legal
support. In awarding attorney's fees and costs
under this section, the court may not consider
the ability of the opposing party to pay such
fees and costs. This section does not limit any
right to recover attorney's fees or costs
provided under any other law.
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